Policies and COVID-19 Protocols
WE HAVE IMPLEMENTED NEW SAFETY PROTOCOLS FOR OUR SAFETY AS WELL AS OUR PATIENT.
SHOULD YOU HAVE ANY QUESTIONS, WE WOULD LOVE TO HEAR FROM YOU.
COVID-19 PROTOCOL
FACE MASK
We care about your comfort at the end of the day. So whatever your preference is, we will not discriminate. Your technician will be wearing a mask as this has always been a standard practise in the salon.
NO WALK-INS
Sorry NO walk-ins. If you do have an appointment please arrive no more than 10 minutes early as there is no waiting area.
COVID-19 PRECAUTIONS
SANITATION
We will follow the Provincial Health and Safety guidelines.
- Every technician will be wearing a face mask at all times.
- We will be frequently washing our hands prior to and after appointments.
- Everything that has been in contact with clients will be disinfected and sanitized, this includes but not limited to; lash beds, tweezers, all items on trolley, lights etc.
- We have removed our bed sheets and blankets replacing it with sing-use disposable bed liners.
We have added additional time to have the space clean, sanitized, and disinfected in between clients.
SALON POLICY
*Each time a client misses an appointment without proper notice we reserve the right to charge a fee of the total service booked.
APPOINTMENT BOOKINGS
Each time a client misses an appointment without proper notice we reserve the right to charge a fee of the total service booked.
“No Show” will be subject to 100% full cost of the service.
“Last minute cancellation” will be subject to 50% of the total service.
Multiple “No Show” may result in termination from our salon.
I fully understand that they have the right to charge me a “No Show’ or “Late Cancellation” fee in the case that I do not inform or give them 48 hours notice prior to cancellations.
I am aware that I will not process a “Charge Back” on Signature Lashes after a service has been performed or in the case that I proceeded with a “No Show” or “Late Cancellation”.
We respect and value your time and ask kindly for that in return.
Within 3 days of your original scheduled appointment, please voice out any concerns you may have had with your service if any. We would be more than happy to assist. It’s our priority that you are walking out that door completely satisfied with a smile!
Thank you for kind understanding.